Reference

Terms That Cover Every Part of Your 92kr Account

These terms set out what you agree to when you open an account with us and use the lobby — whether you are depositing through JazzCash, browsing live tables, or requesting a withdrawal.

Account creation rulesJazzCash, Easypaisa, Raast wallet conditionsWithdrawal and verification stepsAccount suspension policyGoverning access by local law
92kr Terms That Cover Every Part of Your 92kr Account
HOW WE HANDLE THIS

Account Security and Policy Commitments

Data We Collect

We collect the details you provide at registration — name, contact number, and payment wallet identifiers — and use them only for account operation, identity checks, and transaction processing.

Wallet Verification

Before your first withdrawal, we confirm that the JazzCash, Easypaisa, or Raast number on your account matches the name you registered with. This step protects both your funds and the account.

Account Security

Your account is protected by a password and a one-time PIN sent to your registered mobile number each time you log in from a new device or location in Pakistan.

Requesting Changes

To update registered details — wallet number, email, or contact information — raise a request through live chat or email. We process verified change requests within the timeframe stated in the Help Centre.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account dashboard to ask a specific question about a clause, a wallet transaction, or an account restriction.
Email Support Send a detailed query to our support address if your question involves account documents, withdrawal holds, or a formal terms dispute that needs a written record.
Account Help Centre The Help Centre inside your account lists answers to common terms questions — covering JazzCash and Easypaisa transaction rules, account verification, and access conditions.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most often. For anything not listed here, open the live chat from your account page.

Yes. Whether you are playing slots, live casino tables, or crash games, the same account terms apply. Specific promotion terms may add conditions, which are stated separately.

Withdrawals are processed back to a verified wallet in your name. We may ask you to confirm wallet ownership before releasing funds to a different payment method than the one used to deposit.

We can update the terms when our services change. We will notify you by email or in-app message before material changes take effect. Continued account use after that notice counts as acceptance.

Contact us through live chat or email with proof of the correct detail. We verify the request and update the account within the timeframe shown in the Help Centre.

Suspension means temporary or permanent restriction on account access. We issue a written notice where practicable and state the reason, which may relate to a terms breach or a legal requirement.

These terms do not make a legal determination for your region. Access depends on local law where you are located. You are responsible for checking the rules that apply to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.