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How 92kr Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments through JazzCash, Easypaisa, or Raast, and keep your account secure.

Account & wallet dataJazzCash, Easypaisa, Raast transactionsDevice & session securityYour access and deletion rights
92kr How 92kr Handles Your Personal Information
HOW WE PROTECT IT

Security, Cookies and Your Account Rights

We use SSL encryption across every page and API call, including the payment handoff to your JazzCash or Easypaisa app. Cookies on 92kr keep your session active and remember your preferred language and wallet type — you can clear them through your browser settings at any point without losing your account. We do not use cookies to build advertising profiles.

Data Encryption

All data in transit between your device and our servers is SSL-encrypted. Payment handoffs to JazzCash, Easypaisa and Raast use the same channel; your PIN never touches our servers.

Cookie Use

Session cookies keep you logged in and remember wallet preferences. No advertising or third-party tracking cookies are set. Clear them any time from your browser without affecting your account balance.

Data Retention

Account and transaction records are held while your account is active and for the period required by applicable law. Close your account and we begin the deletion process for non-mandatory data.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion of non-mandatory records. Raise any of these through the Help Centre or by emailing support directly.

REACH US DIRECTLY

Contact Us About Your Privacy

Any question about your data — what we hold, how long we keep it, or a request to correct or remove it — goes straight to our support team. Use the channel that works for you; we route privacy requests to the same team that handles account and wallet queries so nothing gets lost in a queue.

Live Chat Open the chat widget from any page inside your account. Privacy and data requests are flagged and handled separately from general account queries.
Email Support Write to our support address with your registered account email in the subject line. We acknowledge privacy requests and respond with a reference number.
Account Help Centre Log in and visit the Help section to submit a data access or deletion request. Your submission is tied to your verified account, so responses reach you faster.

Common Questions About Your Data on 92kr

These are the questions we get most often about how your personal information is stored, used and protected when you have an account with us.

We collect your name, email address, mobile number and any details needed to verify your identity. Transaction records for JazzCash, Easypaisa, Raast and bank transfers are logged automatically when you deposit or withdraw.

No. Your PIN is entered directly inside your mobile wallet app. The payment confirmation we receive does not include your PIN or wallet password — we never see or store those credentials.

Yes. Log in, go to the Help Centre, and submit a data access request. You can also email support with your registered account address. We acknowledge requests and respond with what we hold on your account.

Records are kept while your account is open and for a further period as required by applicable law. Transaction records linked to Raast, Easypaisa and bank transfers fall under financial-record retention rules specific to the jurisdiction where access is permitted.

Submit a deletion request through the Help Centre inside your account or contact support by email. Non-mandatory data is removed once we process the request; records required by law are kept for the statutory period only.

We do not sell your data or share it with advertisers. We share only what is necessary with our payment processors — JazzCash, Easypaisa, Raast — to complete transactions, and with fraud-prevention services as required.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.