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Understand the Terms Behind Your Account

Every account on 92kr operates under a defined set of legal terms — covering how your data is handled, what your rights are, and how disputes are resolved where local law and eligible regions permit.

Account TermsData & PrivacyJurisdiction NoticeUser RightsPolicy Updates
92kr Understand the Terms Behind Your Account
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Your account with us carries specific rights around how your personal data is stored, who can access it, and how long we keep it. Here is what that looks like in practice across four areas that matter most.

Data Handling

Account information you submit — name, contact details, wallet address — is stored only for as long as the policy or legal obligation requires. We do not sell your data to third parties.

Cookie Policy

We use session and analytics cookies to keep your login active and understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification at login and during withdrawal requests. If you suspect unauthorised access, contact support immediately and we will place a temporary hold.

Requesting Changes

To request a correction to your account data or ask for a data export, contact support via email with your account ID. We process verified requests in line with applicable policy timelines.

LEGAL CONTACT PATHS

Reach Us About a Policy Question

If any part of our legal terms raises a question — whether it's about your account data, a transaction record, or how a specific clause applies to you — our support team can walk you through it. Reach out through any of the channels below and reference your account ID so we can pull the right records.

Team online

Live Chat

Open the chat widget from your account dashboard. Our team can pull up your account details and address legal or policy questions directly in the session.

Email Support

Send your query to our support address with your account ID in the subject line. We respond to policy and legal questions in writing so you have a record.

Help Centre

The Help Centre holds answers to common policy questions — account closure steps, data requests, and how to flag a disputed transaction through your wallet.

Common Legal Questions About Your Account

These are the questions we hear most often about how our legal terms apply to real account situations — from data rights to dispute steps.

Access depends on your local law and whether your region is eligible. We do not offer services in jurisdictions where doing so is not permitted. Check your local regulations before opening an account.

We collect the information you provide during registration — name, contact number, and wallet details such as your JazzCash or Easypaisa number — plus transaction records and login activity for compliance purposes.

Yes. Send a written request to our support email with your account ID. We will verify your identity and provide the data held on your account in line with our policy retention rules.

We retain transaction and identity records for the period required by our compliance obligations. After that period, data is deleted unless a dispute or legal hold requires us to keep it longer.

Any eligible balance is returned to the verified wallet on your account — Easypaisa, Raast, or whichever rail you used — subject to our verification and withdrawal terms before the account is formally closed.

Contact support via live chat or email, provide your account ID and the transaction reference. We review the record against our payment logs and respond with a decision based on the documented activity.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.